General Terms and Conditions

Provider and its address: ARTINA, Tina Djilas s.p., Kriška vas 58, 1294 Višnja Gora
E-mail address: tina@artina.si
Registration number: 9850961000
Tax number: 32112327
Taxable person: NE
Commercial bank: /
Date of registration in AJPES, branch Ljubljana: 07. 02. 2025
Activity SKD: 32.130 (Manufacture of costume jewellery)

You can order products via online order on our website artina.si or by email to tina@artina.si 24 hours a day, every day of the year. All orders received will be treated as irrevocable. In the event of an error in the order, the customer may cancel or modify the order at no additional cost, provided that it is still being processed and has not yet been dispatched by post. You may also order products by telephone on 040 828 681 between 8am and 4pm on weekdays.

After placing an electronic order, the contracting authority receives an e-mail notification that the order has been successfully placed. The tenderer may call the customer’s contact telephone number to verify the details, the correctness of the order or to coordinate the order.

All prices are in euros. VAT is not charged on the basis of Article 94(1) of the Value Added Tax Act (we are not subject to VAT).

Prices are valid until new prices are published. We reserve the right and accept no responsibility for errors in the website, both in images and text. We reserve the right to change prices without prior notice.

Payment for private individuals is cashless by payment card (Visa, MasterCard, American Express), Flik payment or transfer to our transaction account. For legal entities, payment is by invoice, which will be sent to you by email or post.

We will send you the ordered goods within 3 working days after receipt of the order via the Slovenian Post. Postage is not included in the price of the products and will be added at the time of purchase:

• Slovenia – 3,00 €
• Member States of the European Union – €7.50
• Other European countries – € 8.00
• Other countries (world) – € 10.00

You can pick up your purchases free of charge at the company’s headquarters, Kriška vas 58, 1294 Višnja Gora. You must arrange collection in advance by calling 040 828 681.

The invoice for the purchase made will be enclosed with the shipment and kept at the Company’s registered office and will be available upon request by the recipient to tina@artina.si.

Upon receipt of the goods, the Customer shall be obliged to check the quantity and quality of the goods.

The Customer shall have the right to notify the Supplier by e-mail tina@artina.si or by means of a withdrawal form, within 30 days of receipt of the goods, that he/she withdraws from the Contract without being required to give a reason for his/her decision. The only cost to be borne by the Customer in connection with withdrawal from the Contract shall be the cost of returning the goods. The goods must be returned to the supplier no later than 14 days from the date of the cancellation notice.

In order to exercise the right of withdrawal, the Client must inform the Tenderer ARTINA, Tina Djilas s.p., Kriška vas 58, 1294 Višnja Gora, telephone 040 828 681, e-mail tina@artina.si, of its decision to withdraw from this Contract by an unequivocal statement (e.g. by letter sent by post or e-mail). For this purpose, the Client may optionally use a withdrawal form. For the withdrawal period to be respected, it shall be sufficient that the notification concerning the exercise of the Customer’s right of withdrawal is sent before the expiry of the withdrawal period from this Contract.

Returned goods must be unused, undamaged and in their original and undamaged packaging. Refunds will be made at the Customer’s expense as soon as possible or at the latest within 14 days of the date of receipt of the returned goods.

The Supplier shall deliver the Goods to the Customer in accordance with the Contract and shall be liable for material defects in its performance. A defect is material:

1. if the product does not have the characteristics necessary for its normal use,
2. if the product does not have the characteristics required for the specific use for which the customer is buying it, which were known or should have been known to the supplier,
3. if the product does not have the characteristics and qualities that were expressly or tacitly agreed or prescribed,
4. if the supplier has handed over an item that does not match the image in the online shop, unless the image was displayed for notification purposes only.

The suitability of the goods for normal use shall be assessed in relation to normal goods of the same type and taking into account any statements made by the supplier or the manufacturer about the characteristics of the goods, in particular by means of advertising, product presentation or claims made on the goods themselves.

Liability for material defects is governed by the provisions of the law governing contractual relations, unless otherwise provided for in this Law.

The Customer may exercise its rights under the material defect if it notifies the Supplier of the defect within two months of the date on which the defect was discovered. The contracting authority must describe the defect in more detail in the defect notification and give the tenderer an opportunity to inspect the defect. The defect notification may be given by the Customer to the supplier in person, with a receipt from the supplier, or by sending it to the shop where the product was purchased.

The contracting authority which has duly notified the tenderer of the defect shall be entitled to require the tenderer to:

• rectify a defect in the product; or
• refund a proportion of the amount paid in proportion to the defect; or
• replace the defective product with a new, faultless product; or
• refund the amount paid.

In any event, the Customer shall also have the right to claim from the Seller compensation for damages, in particular for the costs of materials, spare parts, labour, transfer and transport of the products, incurred as a result of the fulfilment of the obligation referred to in the preceding paragraph of this Article.

Goods are guaranteed if stated on the warranty card or invoice. The warranty is valid only if the instructions for use, the instructions on the warranty card and the warranty card and invoice are presented. The warranty periods are indicated on the warranty card. If there is no warranty information, the item has no warranty.

The Provider complies with the applicable consumer protection legislation and other regulations of the Republic of Slovenia. The Provider shall endeavour to comply with its obligation to establish an effective system for handling complaints and to designate a person whom the Customer may contact by telephone or e-mail in the event of a problem. Complaints shall be submitted via the e-mail address tina@artina.si. The complaint handling process is confidential.

Any disputes between the users and the provider will be settled amicably, but if this is not possible, the court in Ljubljana will have jurisdiction to settle the dispute. The Provider does not recognise any out-of-court consumer dispute resolution provider.

Link to the online consumer dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SL.